Call Center

SCO provides hosted Call Center facilities to corporate clients who intend to outsource the Call Center facilities.

Our solution offers numerous inbund applications that include Automatic Call Distribution (ACD), Call Transfer, Call Recording, Call Queuing and Call Dold to name a few.

Integrated hosted web application provide the features of Complaint Management, Consultation Management, Work orders and NADRA Verification.

SCO Call Center support advance features like:-

• Call conferencing
• Quality Management
• GUI based Management Interface
• Detailed Call Logging
• Complete Voice Logging support
• Direct interface to Nadra for Verification
• Complaints routing
• Multiple Skills to multiple operators
• Separate call queues for different skills